AI Process Automation
Automate manual processes, make knowledge accessible, process documents intelligently
We automate the processes your team still handles manually today: categorizing tickets, capturing documents, searching for information, creating reports. With AI agents, intelligent search and workflow automation - GDPR-compliant and measurable. We use AI every day in our own development - that's why we know first-hand what works.
through autonomous AI Agents
in IT, HR and Finance
measurable results
Why AI Automation Now?
The most common problems that AI automation solves.
Repetitive Tasks Consume Time
Service employees search endlessly across different systems. Tickets are manually categorized. Invoices captured by hand.
Knowledge Is Trapped in Silos
Confluence, SharePoint, emails, tickets - employees can't find information even though it exists.
Scaling Only Through More Headcount
Growth has always meant hiring more staff. AI automation breaks this pattern.
Concrete Application Areas
The most common AI automations we implement for our clients
AI Agents for Service Processes
Autonomous agents that handle IT tickets, categorize requests and resolve customer inquiries independently. 40% of tickets without manual intervention.
Enterprise-Wide Knowledge Search
Employees ask questions in natural language and get precise answers from Confluence, SharePoint, emails and databases - with source references.
Intelligent Document Processing
Invoices, contracts, forms: AI extracts data, classifies documents and routes them to your existing systems. 95%+ recognition rate.
Multi-System Workflows
Complex processes across ERP, CRM, ticketing and email orchestrated by AI. From invoice verification to employee onboarding.
Email & Communication
Automatic classification, routing and response to incoming emails. Drafts for standard replies, escalation for complex requests.
Reporting & Data Analysis
AI-powered analysis of your business data: automatic reports, anomaly detection, forecasting. Questions in natural language instead of SQL.
Autonomous AI Agents for Business Processes
Agents that independently complete tasks, make decisions and control complex workflows
What Are AI Agents?
Definition & How It Works
AI Agents are autonomous systems that achieve goals independently. Unlike traditional workflows (if-this-then-that), agents understand context, plan actions and execute multi-step processes.
- Goal-Driven: Agent receives a goal (e.g. 'Resolve IT ticket'), plans steps independently
- Context-Aware: Understands ticket history, user data, system status
- Tool Usage: Uses APIs, databases, internal tools to achieve goals
- Self-Correction: Detects errors and adjusts strategy
Leading companies report 20-30% faster workflows and significant cost reductions in back-office processes.
Concrete Agent Use Cases
Real-World Implementations
Practical examples from various industries:
- IT Service Desk Agent: Categorizes tickets, matches against knowledge base, resolves 40% automatically
- Insurance Claims Agent: Validates documents, checks coverage, triggers payout - 40% less processing time
- HR Onboarding Agent: Creates accounts, sends welcome email, schedules meetings, tracks progress
- Invoice Processing Agent: Extracts data, matches with order, routes for approval, archives
Advantages of AI Agents Over Traditional Automation
What makes agents so powerful?
Context Understanding
Agents understand business context, not just rules. They make intelligent decisions based on history and situation.
Adaptive Workflows
Dynamically adapt to exceptions. No manual intervention needed in unexpected situations.
Multi-System Coordination
Orchestrate processes across ERP, CRM, ticketing, email - all from a single source.
Continuous Improvement
Improve over time. Learn from feedback and continuously optimize performance.
Specialized AI Agents for Sales & Marketing
We consult on and develop specialized agents that independently manage sales and marketing
Find, contact, qualify target customers
Sales agents that independently identify target customers, manage personalized outreach across multiple channels and systematically build your pipeline.
More about Sales AgentsTrusted by Leading Companies
How We Support You
From process analysis to production AI systems - how we guide your automation project.
Process Analysis & AI Potential
We identify your automatable processes and calculate the concrete ROI for each use case.
Intelligent Document Processing
We implement IDP solutions for invoices, contracts and forms - with 95%+ recognition rate.
AI-Powered Workflows
We orchestrate multi-system processes across ERP, CRM and ticketing - coordinated by AI instead of rigid rules.
RAG & Knowledge Search
We build enterprise search across all your systems - Confluence, SharePoint, emails - with source references and context understanding.
AI Agent Development
We develop autonomous agents that handle tickets, categorize requests and execute workflows independently.
Operations & Optimization
We support your AI systems on an ongoing basis - with performance monitoring, model updates and continuous improvement.
Ready for AI Automation?
Talk to us about agents, RAG search, IDP and workflow orchestration - we'll get back to you within 24 hours.
Torsten Godzisz
Director Technology
Verbindet technische Exzellenz mit pragmatischer Umsetzungsstärke. Von der Architektur bis zur Implementierung - sorgt für technische Lösungen, die in der Praxis funktionieren und langfristig Bestand haben. Entwickelt Systeme, auf die sich Kunden verlassen können.