Customer Portals
Self-service that relieves customers and teams
Customer portals that reduce support tickets, are available 24/7 and seamlessly integrate with SAP, Salesforce and your existing IT landscape. With AI-powered search, intelligent chatbot and automated request handling, your self-service becomes truly smart.
Self-service reduces repetitive requests
Customers help themselves - around the clock
SAP, Salesforce, CRM seamlessly connected
Why Companies Need a Customer Portal
The most common problems that a good portal solves.
Support Overload
Customers call or write emails for things they could do themselves: invoices, order status, address changes.
No Availability Outside Office Hours
Customers expect 24/7 access to their data and documents - not just from 9 to 5.
Data Scattered Across Different Systems
Orders in SAP, contacts in Salesforce, documents in the DMS - customers only see fragments.
What a Modern Customer Portal Can Do
The most important features at a glance
Orders & Assignments
Status, history and reorders in real-time
Documents & Invoices
Download, archive and automatic delivery
Support & Tickets
Self-service FAQ, ticket creation and live status
Account Management
Users, roles, addresses and payment methods
Dashboards & Reporting
Usage data, KPIs and individual evaluations
AI Assistants
Chatbots, intelligent search and automatic responses
The Right Technology for Your Portal
We advise platform-neutrally. Depending on requirements, we recommend a DXP-based, custom or hybrid approach.
Ibexa Portal
Part of your DXP strategy - content, commerce and portal from one source
Custom Next.js
Maximum flexibility and performance with modern frontend
Hybrid Approach
Headless CMS + custom portal for the best balance of flexibility and structure
Seamless Integration into Your IT Landscape
A portal is only as good as its connections. We integrate SAP, Salesforce, Microsoft 365 and your existing systems via APIs.
SAP & ERP
Order data, invoices and customer master data in real-time
CRM (Salesforce, HubSpot)
Contacts, tickets and customer journey united
SSO & Identity
Azure AD, Okta, SAML - one login for everything
Self-service portal with seamless user experience
All for One Group
Hybrid solution of VueJS apps and SAP Fiori with unified look, single sign-on and Storybook component library.
Trusted by Leading Companies
How We Support You
From requirements analysis to production portal - how we guide your project.
Requirements Analysis & Concept
We analyze your customer processes and define the features that create real self-service value.
UX/UI for Self-Service
We design intuitive portal interfaces that customers enjoy using - from dashboards to document workflows.
Portal Development
We develop your portal with a modern tech stack - as a DXP solution, custom Next.js or hybrid approach.
System Integration (ERP/CRM)
We connect SAP, Salesforce, Microsoft 365 and your existing systems seamlessly - in real-time via APIs.
Authentication & Roles
We implement SSO, multi-level accounts and granular permissions - with Azure AD, Okta or SAML.
Operations & Continuous Improvement
We manage your portal on an ongoing basis - with monitoring, feature extensions and continuous optimization.
Ready for Your Customer Portal?
Talk to us about self-service portals, integrations and AI features - we'll get back to you within 24 hours.
Jan Ditze
Managing Director
Übersetzt komplexe KI-Technologien in klare Business-Strategien. Mit Weitblick und Praxiserfahrung begleitet er Unternehmen von der Vision bis zur erfolgreichen Umsetzung ihrer Projekte.